Company: Reach Robotics
Skills: problem solving, time management, and organizational skills, excellent written and oral communication skills
Experience: N/A years
Education: technical education (engineering or science degree)
Employment type: Full time
Location: Southampton, UK
Based in the Southampton UK office, and reporting to the Support Lead, this position will be critical to providing a proactive and positive support experience for our global client base, enabling them to effectively operate our technology for their important missions.
Authorized Jobs in the next location(s): UK
Company details
Reach Robotics is a fast-growing robotics company specialising in advanced manipulators and perception systems. Our vision is to extend human reach into harsh environments.
Part of the General Oceans group, and with headquarters in Sydney, Australia, our clients are located all over the world, primarily in the UK, Europe, and the US. Our technology enables remote intervention operations for clients in industries such as Defence, Offshore Energy, Nuclear, Petrochemical, Marine Science and more.
Requirements & Summary
Based in the Southampton UK office, and reporting to the Support Lead, this position will be critical to providing a proactive and positive support experience for our global client base, enabling them to effectively operate our technology for their important missions.
This role requires a fast learner with a technical mindset and strong communication skills. The Support Engineer will develop a deep understanding of our products, and use this to solve customer problems, develop technical documentation, and provide training to users.
Core to the role is prioritising customer relationships, understanding technical problems, and clearly communicating with external and internal stakeholders including the R&D and Production teams. The ideal candidate for the role will be technically minded, a strong communicator, and be suitably detail-oriented and organised.
HOW TO APPLY - STRICT - ATTENTION TO DETAIL MATTERS!
If you are interested in robotics technology and enjoy working in a customer-centric role, we would love to hear from you. Please submit:
A short cover letter that addresses:
Why your experience will bring value to the company as we seek to offer great support to our clients
What excites you about working for Reach Robotics
A short CV (two pages max) outlining your relevant experience
Requirements
Who you are
You have a technical education (engineering or science degree)
You have technical experience and background, and have the ‘knack’
You have prior experience with customer-facing roles
You have excellent written and oral communication skills
You have previously demonstrated the ability to learn about new technology quickly
You have effective problem solving, time management, and organizational skills
Benefits
Join a strong, profitable company with an annual company bonus
Be part of a fast-growing hardware
robotics company with a switched-on, enjoyable team environment
Take on a role which gets you hands on with robotic technology and exposed to novel client use cases
Located within a larger corporate team with partner subsidiaries including Nortek, Tritech, and SRS, offering future career opportunities.
Autonomy and empowerment culture.
